Junior technology roles
Hire a junior IT Support or Service Desk Technician
IT support technicians help users with devices, accounts and first-line troubleshooting, and escalate what they can’t fix.
The role
What the role usually involves
- Logging and resolving support tickets
- Setting up devices and accounts
- Troubleshooting common hardware and software issues
- Escalating and documenting fixes
Screening
What we screen for
- Troubleshooting approach
- Explaining technical issues simply
- Familiarity with the systems you support
- Availability and location for on-site work
Every shortlisted candidate is screened by the LaunchPath team against the brief we agree with you.
How it works
Tell us who you need, meet your shortlist, hire.
Step 1
Tell us who you need
Submit the role for free. We call to calibrate the brief with you.
Step 2
Meet your shortlist
Our target for serviceable roles is 3–5 screened candidates within five working days of calibration.
Step 3
Hire
Interview who you like. A placement fee applies only if you hire.
FAQ
Hiring a IT Support or Service Desk Technician: questions
- Can you screen for certifications?
- If the role needs a specific certification, tell us at calibration and we ask candidates for it.
- Is on-site availability checked?
- Yes. We confirm location, transport and working hours for every candidate.
- How much does it cost?
- Nothing upfront. Submitting a vacancy and receiving your shortlist are free; you pay a placement fee only if you hire.
- How quickly will I see candidates?
- For serviceable roles, our target is a shortlist of 3–5 screened candidates within five working days of calibrating the role with you.