Junior business operations roles
Hire a junior Customer Service Agent
Customer service agents resolve customer queries by phone, email or chat and keep accurate records of every interaction.
The role
What the role usually involves
- Answering customer queries across channels
- Logging and following up on cases
- Escalating issues to the right team
- Meeting service and quality targets
Screening
What we screen for
- Spoken and written communication
- Patience and problem-solving
- Typing and system use
- Availability for your shifts and location
Every shortlisted candidate is screened by the LaunchPath team against the brief we agree with you.
How it works
Tell us who you need, meet your shortlist, hire.
Step 1
Tell us who you need
Submit the role for free. We call to calibrate the brief with you.
Step 2
Meet your shortlist
Our target for serviceable roles is 3–5 screened candidates within five working days of calibration.
Step 3
Hire
Interview who you like. A placement fee applies only if you hire.
FAQ
Hiring a Customer Service Agent: questions
- Can you hire for shift work or weekends?
- Yes. We confirm shift patterns at calibration and check every candidate’s availability for them.
- Can you hire several agents at once?
- Yes. For several hires, talk to us about running it as one search so the candidates are screened together.
- How much does it cost?
- Nothing upfront. Submitting a vacancy and receiving your shortlist are free; you pay a placement fee only if you hire.
- How quickly will I see candidates?
- For serviceable roles, our target is a shortlist of 3–5 screened candidates within five working days of calibrating the role with you.